Fulfillment Policy for Alex Stark Coaching

Thank you for choosing Alex Stark Coaching. This Fulfillment Policy outlines how our services are delivered to you.

1. Service Delivery & Access

Our services primarily consist of coaching sessions, workshops, and potentially digital resources.

  • Coaching Sessions (1:1 and Group):

    • Upon successful booking and payment, you will receive a confirmation email containing details of your scheduled session, including the date, time, and a link to access the session (e.g., Zoom, Google Meet, phone number).

    • For recurring sessions, access details will typically remain consistent, and reminders may be sent prior to each session.

    • All sessions are conducted remotely via [Google]. You are responsible for ensuring you have a stable internet connection and the necessary equipment to participate.

  • Workshops & Programs:

    • For workshops or structured programs, you will receive enrollment confirmation and details on how to access the program materials, schedule, and any live sessions. This may include access to a dedicated online portal or email communications.

  • Digital Resources (if applicable):

    • If your purchase includes digital resources (e.g., e-books, workbooks, audio files), these will be delivered electronically. You will typically receive a download link via email immediately after purchase, or access to a dedicated download area on our website.

2. Delivery Timeframes

  • Coaching Sessions: Scheduling is typically done at the time of purchase or shortly thereafter, based on mutual availability. You will receive immediate confirmation with session details.

  • Digital Products: Download links are typically provided immediately upon successful payment. If there's a delay, please allow up to [e.g., 1 hour] for the email to arrive.

  • Workshops/Programs: Access to program materials or live session schedules will be provided according to the program start date or as outlined in the program description.

3. No Physical Product Shipping

Please note that Alex Stark Coaching primarily offers services and digital products. We do not ship any physical products. All deliveries are digital or facilitated through remote online platforms.

4. Accessing Your Services

  • Email Communication: Important fulfillment details, including access links and confirmations, will be sent to the email address you provided during the purchase process. Please ensure this email address is accurate and check your spam/junk folder if you do not receive expected communications.

  • Client Portal (if applicable): If we utilize a client portal, you will receive instructions on how to access it, where you can view your bookings, resources, and communicate with us.

5. Technical Requirements

To access our services effectively, you may need:

  • A reliable internet connection.

  • A computer, tablet, or smartphone.

  • A webcam and microphone for video calls (for coaching sessions).

  • The ability to access and utilize platforms like [e.g., Zoom, Google Meet].

6. Support & Contact

If you encounter any issues with accessing your purchased services or have questions regarding fulfillment, please contact us immediately:

  • Email: [alex@alexstarkcoaching.com]

  • Phone: [417-203-0030]

  • Contact Form: [https://www.alexstarkcoaching.com/contact]

We aim to respond to all inquiries within [24 business hours].

7. Changes to this Policy

Alex Stark Coaching reserves the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on this page.

8. Refund Policy

If you are not happy with Alex Stark Coaching after 30 days, you can request a refund after a call with Alex to discuss concerns and if you have participated in all required meetings over the past 30 days.